Arfaat.

Internal Product · Multi-Tenant SaaS

AI Customer Engagement Platform

A multi-tenant AI customer engagement system for salons, clinics, gyms, real estate companies, and service businesses.

Project details

Status

In Development

Year

2024–2025

Role

Product architecture & full-stack development

Industry

Multi-industry (salons, clinics, gyms, real estate, services)

Overview

AI Customer Engagement Platform

Service businesses — salons, clinics, gyms, real estate agencies — share a common problem: customer enquiries and bookings arrive constantly, often outside working hours, and inconsistent follow-up costs them business.

This platform is a multi-tenant system that gives each business its own configured AI agent, trained on that business's services, availability, and tone, capable of handling enquiries, qualifying leads, and assisting with bookings across web and messaging channels.

The architecture is built for multi-tenancy from the ground up: each client's data, configuration, and conversation history are isolated within a shared platform, allowing the system to scale across many businesses without compromising data separation.

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