Internal Product · Multi-Tenant SaaS
AI Customer Engagement Platform
A multi-tenant AI customer engagement system for salons, clinics, gyms, real estate companies, and service businesses.
Project details
Status
In Development
Year
2024–2025
Role
Product architecture & full-stack development
Industry
Multi-industry (salons, clinics, gyms, real estate, services)
Overview
AI Customer Engagement Platform
Service businesses — salons, clinics, gyms, real estate agencies — share a common problem: customer enquiries and bookings arrive constantly, often outside working hours, and inconsistent follow-up costs them business.
This platform is a multi-tenant system that gives each business its own configured AI agent, trained on that business's services, availability, and tone, capable of handling enquiries, qualifying leads, and assisting with bookings across web and messaging channels.
The architecture is built for multi-tenancy from the ground up: each client's data, configuration, and conversation history are isolated within a shared platform, allowing the system to scale across many businesses without compromising data separation.
Capabilities
What was involved
- AI agent design
- Multi-tenant SaaS architecture
- Business automation
- API integrations
Stack
Technologies
- Next.js
- TypeScript
- Node.js
- PostgreSQL
- OpenAI API
- WhatsApp Business API
Key Points
Highlights
- 01
Multi-tenant architecture supporting isolated configuration per client business.
- 02
AI agents scoped per business context, services, and tone of voice.
- 03
Automated lead qualification and booking assistance across channels.
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